When using our support FAX and support email, we'd like you to let us know the following details.
Your contact info
(name, address, email, phone/fax)
Name and version of product
(Example Virtual Master 5 Premium)
Serial number
(written on attached document)
Name of supplier and purchase date
System setup, etc.
- name of system (if custom made, please note the manufacturer of the motherboard and model number)
- CPU model and clock speed
- soundcard
- CD-R/DVD-R drive
- CD-ROM drive (please not all drives that can read DVD-ROM and CD)
- OS
Details of the problem (please be very specific)
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